Returns & Exchanges

At Jaya Grocer, we are committed to providing you with the freshest produce and highest quality groceries. If you receive a damaged or incorrect item, we offer a straightforward return process to ensure your satisfaction.

Return Process

• 1.
  Inspect Upon Delivery

  Please check your items immediately upon receipt and notify our delivery partner of any visible defects or missing products.

• 2.
  Contact Customer Support

  Report any issues via our mobile app or customer service hotline within 24 hours for perishable goods or 7 days for non-perishable items.

• 3.
  Provide Proof of Purchase

  Ensure you have your original tax invoice and clear photographs of the damaged or incorrect items to facilitate a quick verification process.

• 4.
  Receive Refund or Replacement

  Once approved, we will process a replacement for your next delivery or issue a refund to your original payment method within 7 to 14 business days.